Throughout the years of writing these newsletters, I’ve often shared my love for the summer months and all the activities that occurred during that time of the year. While my father loved the fall, I wasn’t nearly as enamored with it as the fall brought to a close my favorite time of year and was the precursor to the harsh winter weather yet to come. Having moved to Florida twenty-five years ago from New York, I felt God gave me a reward to enjoy the season I loved most on a year-round basis. Like many, I envisioned myself boating, golfing, and going to the beach whenever I wanted. What better way to enjoy the quality of life I always dreamed of? As for hurricanes, what hurricanes? I encountered them before; how much worse could they be in Florida if we ever did get one?
It was September 2001, and we were in our home for a year when we encountered our first storm. Not having the sophisticated meteorologist and radar we have today, I noticed it was getting breezy and had no idea what was on its way. A friend of mine said, “Are you ready for Gabrielle?” I replied, “We never met; who is she?” Sensing my ignorance, my friend replied, “Get ready; you’ll meet her in a few hours.” Little did I realize I would be trading in hors d’oeuvres for hours trying to lower the Bahama shutters we had. That was nature’s way of spoon-feeding me the storms that were yet to come.
Having lived on the water most of my life, I vividly recollect Hurricanes Agnes and Gloria years later impacting Long Island, where yachts of all sizes were strewn over the island beaches. While it was a very sobering reminder of man’s weakness in contrast to nature’s strength, those experiences paled by comparison to the destructive forces we’ve encountered since moving to Florida 25 years ago.
It seems like yesterday when Hurricane Charlie impacted our area, and we stood in disbelief, seeing many of our homes and communities lying in ruin. I initially thought this was something we were only supposed to see on TV, not experience first-hand, as camera crews, National Guard troops, Florida’s Governor Jeb Bush, and other responders descended on our area. It was also our first encounter with the Weather Channel’s Jim Cantore, who, after all these years of visits to our area, may want to consider a permanent residence! Perhaps it is like a boxer getting a punch that sends him to the canvas but has the heart and desire to pick himself back up to continue the fight, and that is what we did.
Since then, we have encountered a host of other hurricanes and tropical storms, including the recent back-to-back hurricanes of Helene and Milton, and through it all, I am overwhelmed by the resiliency of our community, our neighbors, and our restaurant and store owners who have picked up the pieces and are forging ahead.
I have found that through these storms, there are many life lessons to be learned. Unfortunately, there will always be those who plan for Armageddon and clear out store shelves of the basic necessities or take enough gas to get them to the moon and back, never considering the needs of others. For most of us, they are a sobering reminder of what is important in life. We have built stronger bonds with friends, neighbors, and loved ones in their time of need. We’ve given our time and treasures to help our communities recover and supported the local businesses that have served us so well throughout the years. There was never a thought of repayment for our efforts, we were in this together.
We all get wrapped up in our day-to-day lives where we count on tomorrow to get together with friends or make the call that is long overdue. I’m as guilty as it seems, like years pass like months and weeks pass like days, only to have these storms put life in a different perspective. My most vivid reminder of the importance of our relationships was during Hurricane Charlie. Since we were all without power, we came out of our homes seeking relief from the heat and humidity inside and found ourselves catching up with friends and neighbors for the first time in months. Unfortunately, once power was restored, we returned to our homes and resumed our way of life, where we offered a simple wave as we passed.
Some may feel it is time to turn the page and start a new chapter in their lives where these storms no longer take a physical and emotional toll on them, while others feel the quality of life Florida affords more than offsets the infrequent storms that impact our areas. To me, the lessons are learned from the pause we are forced to take during our efforts to recover.
We often think of Thanksgiving and the holidays that follow as the time of year to give thanks for the blessings we’ve received. It is also the start of a season that beckons us to be more compassionate and giving to our loved ones. While the holidays are full of promise and merriment, the storms we endure create lasting bonds, almost like those that have served together in war. We set aside our differences and give of ourselves in service to others. Isn’t that what a life well lived is supposed to be about? Unfortunately, sometimes it takes a storm to get us back on track and bring out the best in us.
While the aftermath of these storms has left many of our streets looking like Spooky Walks littered with debris and ghost-like ships that occupy some of our area parks, the appearance of Halloween costumes and soon-to-be Christmas decorations are our reminder of the enjoyment we receive from these simple pleasures life affords us. However, our recovery together, especially this year, has created a more robust community bond far more valuable than anything we could have imagined.
-Gary Cardillo
For the past month, I’ve been desperately searching for something inspiring to write while recovering from rotator cuff surgery. It’s not how I envisioned spending my summer, but I’m far from unique, as almost everyone I meet has undergone the same surgery at least once! I guess it is somewhat like a rite of passage, although given an option, I would like to have passed through something more pleasurable. As I mentioned in my previous newsletter, there is always a silver lining to every challenge we face. For me, it is twofold, with the first being a reprieve from my wife’s ever-growing honey-do list, which appears to be gaining interest. The second has been a bit of a challenge, as I’ve tried to reflect on other things that would bring enjoyment now that I’ve been forced to limit my outdoor activities.
Every generation has its favorite recording artists and songs, and while some may disagree, music is a language that touches the soul. It’s perhaps one of the last avenues where people can communicate with each other and where emotions and beliefs can be expressed often without fear of a harsh response. Music makes my heart sing, and I find it takes you on a journey through your life. Most people I know can tell you where they were or what they were doing when a particular song they heard hit the airwaves. While listening to music at home or on a road trip is gratifying, there is nothing like seeing your favorite songs performed live.
It seems like yesterday when Hurricane Charley came ashore and devastated our area. Call it complacency or just lack of experience, but I haven’t come across anyone who thought that storm was going to take a right-hand turn into Charlotte Harbor and create the devastating damage that it did. Perhaps it was due to having a Governor whose brother was the President of the United States at the time, but the speed at which our area was back on its feet was miraculous, and one that was well-documented in the media. The community came together and with the help of a master planner, our city came back better and stronger than anyone could have imagined. What struck me most was the heartfelt compassion so many had who came to our rescue. Those who tried to gouge, or take advantage of us were quickly dealt with, while others came from all over the country to lend their support.
Our friend and insurance agent was Bill Martin, who owned the State Farm Agency in Punta Gorda at the time. I remember seeing him manning the makeshift State Farm command center that was set up in the Publix Shopping center parking lot in Port Charlotte. People were searching for answers on what to do, still somewhat in shock from the devastation that came upon us almost without warning. Watching Bill handle each person with such style and grace was like having your security blanket. You couldn’t help but feel his sincerity that we would get through this together. For us, it was a seamless transition, as the field adjuster who came to our home was equally caring and conveyed that same feeling that we would be well taken care of, and we were.
Most would agree, Hurricane Charley, inflicted more damage to our area than Hurricane Ian. Perhaps it is due to newer building codes or after going through one hurricane we protected our homes and businesses much better, but overall I think for the exception of some, most fared a bit better. Having dodged a bullet of sorts, I felt based on our past claim experience with Charley, this would be handled with the same compassion. Unfortunately, Bill had retired and the field adjuster we had this time had an agenda. It was very apparent from the outset his goal was to help us as little as possible in recovering from the loss we incurred.
Having been a Realtor for 18 years, we’ve helped many clients over those years navigate inspection reports and repairs so they can enjoy a smooth closing. We’ve learned a great deal from inspectors and contractors alike, and the difference between a repair and replacement. So you can imagine my frustration when our insurance field adjuster went on our 18-year-old roof and after surveying all the broken tiles said, “This can be repaired.” When I asked him about all the loose tiles he missed he replied, “Let me know if you see anything and I’ll add it to my report.” Anyone who knows me, knows I don’t like heights. Unless my roof was the height of my dining room table I wasn’t going to climb my roof to point out all the tiles he missed….thus began my “Art of War.”
How do you know which roofer is being honest with you and not just looking to gouge the insurance company, when all you need is a repair? What about all the other damage to your pool cage or other items that were destroyed? It starts with having a good insurance broker who can guide you through the claims process. Then if you aren’t fortunate enough to get an adjuster who is keeping your best interests in mind, you have to get as many opinions and references as possible before signing anything. Whatever you do, don’t sign over your benefits, otherwise known as A.O.B., and not to be confused with New York Congresswoman A.O.C.
A.O.B. is the acronym for “Assignment Of Benefits” and some people have unwittingly fallen victim to signing these over to a third party, who can be a roofing contractor or someone claiming to be working in your best interests. For those of you unfamiliar with the process, by signing over your claim benefits you are now on the outside looking in as all decisions and reimbursements will be going to the third party. You are no longer in control of your insurance benefits or reimbursements. In Florida, you do have a 14-day rescission period in which to cancel that agreement, but it is best to seek the advice of an attorney or your insurance broker before signing anything. Some people will automatically engage the services of a public adjuster to fight their battles. I look at this as more the last option than my first. Public adjusters on average will make ten percent of the total claim. If the insurance company doesn’t reimburse you enough to cover their “commission” you are on the hook. If you have a deductible of $5,000-10,000 and you have $60,000-100,000 in damages, and the insurance company is only looking to cover the cost for damages and nothing more, you could be out of pocket another $6,000-10,000 on top of your deductible. Another thing to consider is the contract you are signing with a roofer. Are you bound to them regardless of whether they get enough money to complete your roof repair or replacement, or are you responsible to make up the difference? Questions you need to ask aside from getting a quote and an estimated time of completion to complete the job are 1. Is there a cancellation period in the contract should I decide to terminate this agreement? 2. Am I bound to you if the insurance company is unwilling to agree to your estimate?
While I’ve been sharing my experience with a roofer and an insurance company that seems more concerned with their interests than helping us through this time, there is a reason many of you may be experiencing what we are. Ask any insurance broker how many questionable claims for new roofs were submitted years after Hurricane Irma impacted Florida. They’ve shared with us the weather-related causes we just didn’t experience, but that it was cheaper to pay the claim than battle in court. As a result, insurance companies are now insuring roofs for less time than the projected lifespan from the manufacturer. On average, an insurance company will insure a shingle roof for 10-15 years, a tile roof for 20-25 years, and a metal roof for 25-30 years before requiring you to replace it to continue coverage. The question becomes, “Is the insurance company looking to “repair” when you need a replacement, knowing in a few short years you’ll need to incur the cost of replacement yourself?” The important thing to keep in mind is to get several estimates from respectable contractors who have good reviews and standing with the Better Business Bureau. For those living in the general area, you can always reach out to the Charlotte Desoto Building Industry Association otherwise known as the CDBIA. They are comprised of local contractors, lenders, and related trades and services that can give you guidance and resources when needed. While none of us want to wait for a prolonged period to get our homes put back together, don’t feel pressured to sign a contract until you’ve thoroughly researched the company and the contract. Our understanding is you have up to a year to file a claim, but check with your insurance broker to verify the details of your policy.
During these past few months, I’ve seen couples taking walks hand in hand, families bicycling and kayaking together, neighbors celebrating cocktail hour on the quiet streets in which they live, and with joyful amazement, I watched a group of couples from the condos across the water from our home dancing on the lawn and docks to songs from years gone by. 
As I look back on those times I realize everything goes full circle and the things we enjoyed then many of us are recreating today. This summer alone we have friends who have been following the Rolling Stones who have been touring the country. That in itself amazes me to think a group we heard as kids are still performing today. Some have gone to France and ridden their bicycles on parts of the same course as the Tour de France. Others have gone to Italy to take cooking classes, making many of the same recipes found in our friend’s cookbook. And remember that story of our friend who would scare people to death in his plane? How about jumping out of one and skydiving your way to a marriage proposal?
While most people would like to talk about themselves, Gary and Gail have always put their clients first, and their diverse backgrounds have provided their clients an unparalleled level of service and knowledge throughout the past years.